| Products and Support |
 |
|
BI software has undergone a major transformation in the last few years. Today, the focus is on software that delivers the complete range of BI capabilities on a single, service-oriented architecture (SOA). This platform enables the authoring, sharing and using of reports that draw on data across all company sources for information delivery. Synergy’s long-standing relationship with leading BI company, Cognos, has enabled us to bring this technology to our customers. With the right platform in place, the solution can change and grow as the organisation’s needs change – whether that be new capabilities, new users, new data sources or new technology environments. In short, we have that capacity to deliver on your business needs today and grow your solution as your BI journey evolves. More recently Synergy has implemented BI solutions using the Microsoft platform (Read more about this under Outsourcing). Synergy operates a technical support desk to help customers solve technical products challenges. Each supported customer has unlimited toll free telesupport during normal working hours. Find out more about Cognos products here. |